FAQ’s For Families
Q: Is your service free?
A: Yes. Families and providers can call the Help Me Grow toll free number; 1.866.GROW.025 (1.866.476.9025) to be connected to resources in Orange County. The service of connecting your to developmental services and follow up is free. We provide the caller with information and referrals on resources that are available at low or no cost as well as information and referrals on resources that are fee based.
Q: Do you make appointments for children?
A: No. Help Me Grow provides families and providers with information on resources in their communities. It is up to the parent or guardian to call, schedule an appointment or enroll the child or family.
Q: Is the service only for low income families?
A: No. Help Me Grow is available to anyone in Orange County looking for developmental, behavioral or learning resources for their children ages birth through 5 years old.
Q: What languages can your team speak?
A: Help Me Grow has team members that speak English, Spanish, and Vietnamese fluently. For all other languages, a language line is used to communicate with all other callers.
Q: Does your service help with health insurance?
A: Yes. Help Me Grow can provide information on resources that help families get connected to health insurance and a medical home.
Q: Do you provide direct service?
A: Help Me Grow is the link that helps families connect to services in the community, but does not provide the direct service.
Q: Is the service only available for Orange County residents?
A: No. We will answer questions to all who call our toll free number looking for resources in Orange County.
Q: What age(s) does your program serve?
A: Help Me Grow serves families with children birth through the age of five. Help Me Grow is funded by the Children and Families Commission of Orange County which limits those we serve. However, if the family has a child older than 5 years of age Help Me Grow will not turn them away and will attempt to connect them to resources.
Q: Can I share the information of your program to other families, friends, and acquaintances?
A: Yes. We encourage you to share information about Help Me Grow throughout the community. In fact, if you need extra materials or assistance in doing so, please call the toll free number and we provide you with flyers, brochures, etc.
Q: How is this free service funded?
A: Help Me Grow is funded by the Children and Families Commission of Orange County. They receive funds from the 1998 Proposition 10 Tobacco Tax and distribute these moneys to local community programs serving children birth through age 5 years.
Q: Does your program have eligibility criteria or can anybody receive these services?
A: Help Me Grow is available to anyone who is looking for developmental, learning or behavior resources for children in Orange County.
Q: Is there an eligibility criteria for inclusion in the resource database?
A: Yes. The eligibility criteria for inclusion in the resource database is that the program provides a service for families and children in Orange County.
Q: Is this service only limited to children with special needs?
A: No. Help Me Grow is for all children and families wanting developmental and behavioral resources in Orange County.
Q: How are you different than 2-1-1 Orange County?
A: The differences between Help Me Grow and 2-1-1 Orange County include:
Help Me Grow
• Provides referrals for families with concerns about learning, behavior or development
• Provides referrals to fee based and/or low and no cost resources resources in Orange County
• Serves families with children up to age 6 years
• Conducts follow up calls with families to ensure they are connected to a service
2-1-1 Orange County
• Provides referrals for families regarding basic needs
• Referrals are given for resources that are no or low cost
• Provides referrals on basic need resources for all age groups
Q. What is your relationship with 2-1-1 Orange County?
A: Help Me Grow has a service contract with 2-1-1 Orange County to provide the telephone triage and follow up using Help Me Grow Care Coordinators. Help Me Grow and 2-1-1 Orange County share a resource database used for giving referrals.
Q: What are your business hours?
A: Care Coordinators are available to answer the phone Monday through Friday, 8:30am-5:00pm. Messages can be left 24 hours a day seven days a week.
Q: Where are you located?
A: The Help Me Grow administrative office is located at 2500 Red Hill Ave. Suite 290 B, Santa Ana, CA 92705.
Q: Can I come to your office to get referrals?
A: To receive information, referrals and follow up, please call the toll free number at 1.866.GROW.025.
Q: How many times can I call your toll free number?
A: There is no limit on the number of times you can call for the same child or other children of the same family.
Q: How soon do I get referrals after I call?
A: Many times you will get referrals at the time of the initial phone call. If further research is needed to ensure the resource is a fit for your family, a Community Liaison will follow up with you within 24 hours, Monday through Friday, of your initial call.
Q: If I leave a voicemail after your business hours, how soon will I receive a return call?
A: Our Care Coordinators will follow up with you within 24 hours, Monday through Friday.